Refund policy

At Vytarise, our products are carefully packed and inspected before dispatch.

Because our products are consumable wellness products, all sales are final and we do not accept general returns, exchanges or refunds.

1. When We Accept a Return or Replacement

A return or replacement may be considered only if you receive:

* A product damaged during transit;
* A leaking or visibly tampered package;
* An expired product;
* A wrong product; or
* A materially defective product.

2. Reporting Period

Any eligible issue must be reported within 7 days of delivery.

Please contact us at:

info@vytarise.com
+91 9227000247

Please provide your order number and clear photographs/videos of the product, packaging and shipping label.

An unboxing video is recommended for damaged, tampered or missing-product claims.

3. Products Not Eligible for Return

Returns or refunds will not normally be accepted for:

* Products that have been opened or consumed;
* Change of mind;
* Taste or flavour preference;
* Expected results not being achieved;
* Personal preference or intolerance;
* Products damaged after delivery;
* Products stored incorrectly after delivery; or
* Claims submitted after 7 days of delivery.

Nothing in this policy limits any rights available to consumers under applicable law.

4. Verification

Vytarise may review photographs, videos, order details, batch information and other relevant information before approving a claim.

We may request the product to be returned for inspection where necessary.

5. Replacement

Where a claim is approved, Vytarise may provide a replacement product, subject to availability.

If the same product is unavailable, an alternative resolution may be offered.

6. Refunds

Where a refund is approved, it will generally be processed to the original payment method.

For COD orders, we may request bank-account details necessary to process the refund.

Approved refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect may depend on the bank or payment provider.

7. Order Cancellation

Orders may be cancelled before dispatch by contacting us at info@vytarise.com.

Once an order has been dispatched, cancellation may no longer be possible.

8. Duplicate Payments

If you have been charged twice for the same order due to a payment error, contact us with the relevant transaction details. After verification, the duplicate amount will be refunded.

9. Contact

Vytarise Wellness Private Limited
Email: info@vytarise.com
Customer Care: +91 9227000247